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FREQUENTLY ASKED
QUESTIONS

  • Why is there a long dispatch time?
    Our priority is quality! Each item in our store is made to order, allowing us to customize and personalize it according to your preferences. As a result, our dispatch time may be longer compared to mass-produced items. We believe that this extra time invested in creating your unique piece ensures that you receive a product of the highest standard. We are working hard to improve our dispatch time while maintaining the quality that our customers have come to expect from us. We appreciate your patience and understanding as we strive to provide you with the best products possible. 🦒
  • How do I maintain my board?
    We recommend a bees wax and mineral oil blend. These are known as wood butters! You can buy these from many places and we also offer wood butter on our store. We Recommend you wax your board within 2-4 months based on use. You can tell the board is looking tired as the colour dulls. We also supply a care card with every board to give you advice on how to maintain them. 🦒
  • Do you offer custom sizes?
    Everything is made to order on our store, So we can absolutely do any custom size for you! Please message us on our contact page or via email for a personalised quote for your custom size. 🦒
  • Do you ship internationally?
    Currently, we only deliver to the UK. However, we are exploring the possibility of delivering overseas in the future. Stay tuned for updates on our international shipping options. 🦒
  • What Courier do you use ?
    At Giraffes & Craftz, we primarily use DPD for our deliveries. However, for smaller parcels, we sometimes use Evri as well. We believe in providing our customers with the best delivery options to ensure their orders reach them on time and in perfect condition. If you have any specific delivery requirements, please feel free to get in touch with us, and we will do our best to accommodate your needs 🦒
  • When will my order be delivered?
    Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your order through our courier's websites. If you have any questions or concerns about your order, please do not hesitate to contact us.🦒 For DPD please use the below link For Evri please use the below link
  • Why is there a long dispatch time?
    Our priority is quality! Each item in our store is made to order, allowing us to customize and personalize it according to your preferences. As a result, our dispatch time may be longer compared to mass-produced items. We believe that this extra time invested in creating your unique piece ensures that you receive a product of the highest standard. We are working hard to improve our dispatch time while maintaining the quality that our customers have come to expect from us. We appreciate your patience and understanding as we strive to provide you with the best products possible. 🦒
  • How do I maintain my board?
    We recommend a bees wax and mineral oil blend. These are known as wood butters! You can buy these from many places and we also offer wood butter on our store. We Recommend you wax your board within 2-4 months based on use. You can tell the board is looking tired as the colour dulls. We also supply a care card with every board to give you advice on how to maintain them. 🦒
  • Do you offer custom sizes?
    Everything is made to order on our store, So we can absolutely do any custom size for you! Please message us on our contact page or via email for a personalised quote for your custom size. 🦒
  • Do you ship internationally?
    Currently, we only deliver to the UK. However, we are exploring the possibility of delivering overseas in the future. Stay tuned for updates on our international shipping options. 🦒
  • What Courier do you use ?
    At Giraffes & Craftz, we primarily use DPD for our deliveries. However, for smaller parcels, we sometimes use Evri as well. We believe in providing our customers with the best delivery options to ensure their orders reach them on time and in perfect condition. If you have any specific delivery requirements, please feel free to get in touch with us, and we will do our best to accommodate your needs 🦒
  • When will my order be delivered?
    Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your order through our courier's websites. If you have any questions or concerns about your order, please do not hesitate to contact us.🦒 For DPD please use the below link For Evri please use the below link
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